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Terms and conditions of sale

What these terms cover

These are the terms and conditions on which we supply products listed on our website (“Products”) to you.  We may amend these terms from time to time.  Your use of our website is governed by our Website Terms of Use.

Why you should read them

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Products to you and other important information. If you think that there is a mistake in these terms, please let us know.

Please note that it is illegal for us to sell alcohol to anyone under the age of 18.  By placing an order with us, you are therefore confirming that you are 18 or older.

 

INFORMATION ABOUT HOW TO CONTACT THE ADNAMS’ TEAM

Who we are

We are Adnams Plc, a company registered in England and Wales with the registration number 00031114.  Our registered office is at Sole Bay Brewery, East Green, Southwold, Suffolk, IP18 6JW.

How to contact us

You can contact our team by telephoning us on 01502 727246 or by writing to us at customerservices@adnams.co.uk.

How we may contact you

If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

"Writing" includes emails

For these terms, when we use the words "writing" or "written," this includes emails.

 

OUR CONTRACT WITH YOU

How we will accept your order

You place your order for Products online via our website.  Orders need to be placed by 12 noon for next day delivery (where available).  Please see further details in relation to our delivery terms below [insert hyperlink to “Providing the Products” paragraph below].

Acceptance of your order

Once we have sent you an email confirming that we have accepted your order, a contract will come into existence between you and us, which will be subject to these terms.

If we cannot accept your order

If we are unable to accept your order, we will inform you of this in writing or by phone and will not charge you for the Products. This might be because the Products are temporarily unavailable, or because your payment cannot be authorised.

Your order number

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about it.

Location

We currently offer delivery to the UK mainland (excluding Northern Ireland) only.  We do not offer overseas delivery.  We do have stockists around the world, so let us know if you would like more information on where to find Adnams in your country.  Email us at customerservices@adnams.co.uk.

 

OUR PRODUCTS

Products may vary slightly from their pictures

Our Products will always be of the highest quality but please note that any images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device's display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.

Packaging may vary

The packaging of the Products may vary from that shown in images on our website or in other promotional materials supplied to you.

Summary of your legal rights

We are under a legal duty to supply Products to you that are in conformity with this contract. Nothing in these terms will affect your legal (statutory) rights. You have the right to Products that are as described, fit for purpose and of satisfactory quality. For more detailed information on your key legal rights, please visit the Citizens Advice website https://www.citizensadvice.org.uk or call 0800 144 8848.

PROVIDING THE PRODUCTS

Delivery charges

Due to increased demands our Products are moving fast!

We are restocking daily so if the Product you wish to order is showing as unavailable, please keep checking back on the website.  If you wish to be notified when a Product comes back in stock then please enter your details where requested.

We are also experiencing a delay in delivery times but are working with our partners to get your orders to you as quickly as we can. In some circumstances, orders may arrive in separate boxes at different times. Please note that in some cases, orders may take up to 3 - 5 working days to arrive.

Unless where otherwise notified to you, our delivery charges are as follows:

SHIPPING METHOD

UNDER £100

OVER £100

Standard 3 - 5 working days

 

£4.99

 

FREE

 

Next Working Day - Currently Unavailable

 

£7.99

 

£7.99

 

Gift vouchers and tours gift cards (not available for next day delivery)

FREE

 

FREE

 

 

OPTIONS

Standard Delivery

Standard delivery is free for orders of £100 and over. Orders under £100 are subject to a £4.99 delivery charge.

Standard delivery takes up to 3-5 working days. Deliveries will be made between 7am and 6pm, Monday to Friday (excluding public holidays).

Next Day Delivery

Next working day delivery may be available for a £7.99 delivery charge.  Availability is limited and will be indicated on our website. 

Orders must be placed before 12 noon to qualify for next working day delivery. Orders placed on either a Saturday or Sunday, or before 12 noon on Monday will be delivered on a Tuesday.

Please note: Next Day Delivery is not available for Gift Vouchers or Gift Cards.

 

Gift Vouchers and Gift Cards Delivery

Delivery is free for Gift Vouchers, Tour Gift Cards, Make Your Own Gin Gift Cards and Escape to Southwold Gift Cards and are sent via Royal Mail.

Please note: Gift Vouchers and Gift Cards will be sent separately from other items on the same order.

 

When we will deliver the Products

We will let you know when we will deliver the Products to you but we cannot specify an exact delivery time.  

Delivery will be made to your address as specified on your order (or to your nominated ‘safe place’ or with a neighbour where you have opted for a ‘proof of delivery’ service).

We are not responsible for delays outside our control

If you have not received your order within ten days of ordering, please advise us by emailing customerservices@adnams.co.uk, 9am-5pm, Monday to Friday.

If our supply of Products is interrupted or delayed by an event that is out of our control, we will contact you as soon as possible explaining this.  We will also explain any steps that we are taking to minimise the effect of the delay on you.  This may include suggesting an alternative delivery arrangement with you if we think that delivery may not be possible at this time. Provided we do this, we will not be liable for delays caused by the event.

 

BEFORE CONSUMING THE PRODUCTS

When you become responsible for the Products

The Products will be your responsibility after we (or our appointed agent) deliver them to the agreed delivery address and you have confirmed acceptance of the Products either verbally or by your signature.

Please check any allergen information

All Products that you may purchase clearly state their ingredients.  It is your responsibility to check the ingredients for any allergens.

 

YOUR RIGHTS TO CANCEL, CHANGE OR END THE CONTRACT

If you wish to cancel or amend your order please contact us as soon as possible by emailing customerservices@adnams.co.uk.  Please quote your order number and the date the order was placed. 

If it is too late for us to cancel or amend your order then please refuse the delivery.  Once the Products are returned to us we will reprocess the order or refund as appropriate.

You should inspect the Products as soon as possible after delivery to check that they are correct and not damaged.  If, for any reason, you are unhappy with the Products you have purchased from us, please contact us as soon as possible by emailing customerservices@adnams.co.uk and we will make every endeavour to address your concerns as quickly as possible.  You should do this within two (2) days of delivery. 

After you have notified us of any problems with the Products on the basis set out in the paragraph above, we will replace the Products or offer you a refund in relation to any faulty/damaged Products and any applicable delivery charges.  We will contact you to check which option you’d prefer.  Where we decide to offer you a refund, this will be made to your payment card.  For replacement of Products, we will let you know when we will redeliver these to you.

We are confident that you will enjoy our Products! However, should you simply change your mind about your order and decide that you do not want to keep any or all of the Products ordered then you have the right to cancel your contract with us within fourteen days (starting the day after you receive your order) and we will issue a full refund (including any delivery charges) to your payment card. 

Should you wish to cancel your order on this basis then please email us at customerservices@adnams.co.uk or telephone us on 01502 727246 within the time period described above.  You will be responsible for returning the Products (in their original, unopened condition) to us within fourteen days of telling us you wish to cancel your contract and for the return delivery costs.

 

OUR RIGHTS TO END THE CONTRACT

We may end the contract for the supply of Products at any time by writing to you if:

(a) You do not, within a reasonable time, allow us to deliver the Products to you or collect them from us.

(b) You provide information to us that we consider is not accurate or is of a fraudulent nature.

PRICE AND PAYMENT

Where to find the price for the Products

The price of the Products will be the price indicated on our website.

We will pass on changes in the rate of VAT

If the rate of VAT changes between your order date and the date we supply the Products, we will adjust the rate of VAT that you pay, unless you have already paid for the Products in full before the change in the rate of VAT takes effect.  VAT will only be charged on services (e.g. delivery charges) and not on the Products that we provide to you.

When you must pay and how you must pay

We accept payment by credit (excluding American Express) and debit card.  You must pay for the Products before we dispatch them. Products will not be dispatched until payment is received in full. 

Payment for online orders must be made via our payments screen on our website and confirmation of payment (with the authorisation code for the payment) will be emailed to the email address you have provided.

Payment security

We will do all that we reasonably can to ensure that all of the information you give us when paying for the Products is secure by using an encrypted secure payment mechanism.  However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

 

Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill.  Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you; and of satisfactory quality.

If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How we will use your personal information

We will use the personal information you provide to us to supply the Products to you; to process your payment for the Products; and if you agreed to this during the order process, to give you information about similar Products that we provide, but you may stop receiving this at any time by contacting us. We will only give your personal information to third parties where the law either requires or allows us to do so. Please see our Privacy Policy which is available here.

 

OTHER IMPORTANT TERMS

Nobody else has any rights under the contract

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

If a court finds part of the contract illegal, the rest will continue in force Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing the contract, we can still enforce it later

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Products, we can still require you to make the payment at a later date.

Applicable law

These terms (and any contract entered into subject to these terms) are governed by English law and, in the event that you have any complaints that we are unable to resolve with you, you can bring legal proceedings in respect of the Products in the English courts.  If you live in Scotland you can bring legal proceedings in respect of the Products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Products in either the Northern Irish or the English courts.