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Do you need to exchange or return an item? Find out how here.
A request for a return or replacement must be made within 14 days of receiving your delivery. Any goods requiring refund or replacement must be returned within 14 days of the request. Once the goods are returned to our warehouse we will refund the cost of the goods within 14 days.
Return address: Adnams Distribution Centre, Halesworth Road, Reydon, Southwold, Suffolk IP18 6SG
If you decide you no longer wish to keep the goods ordered you can return them to your local Adnams Store or courier them back to us at your own expense. Please quote your original order number and date of order. If returning by courier, we recommend you obtain proof of delivery and use a suitable service for the type of item being returned. If you require advice on courier selection please contact us by e-mail firstname.lastname@example.org, or call us on 01502 727222, Monday to Friday, 9am - 5pm.
If we find the goods have not been returned in a fully re-saleable condition, we reserve the right to refuse a refund on the products affected.
Please note: Mini casks and kegs with a best before date of more than two weeks from the date of delivery are not eligible for a refund.
Faulty, damaged, mis-picked and missing goods
If any product is faulty, damaged or missing from your order or you have received the wrong item(s) please contact us within 24 hours of delivery by e-mailing email@example.com or calling 01502 727222, Monday to Friday, 9am - 5pm (excluding Public Bank Holidays).
Faulty, damaged and mis-picked products will be collected by courier at your convenience and a refund or replacement issued within 14 days of receipt of goods into our warehouse. Missing goods will be reprocessed and delivered using our Next Day Delivery service or refunded within 14 days.