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Please read our Website Terms of Use & Cookie Policy below


Adnams plc, of East Green, Southwold, Sulffolk IP18 6JW (“Adnams”) operates several websites including, and (“the Websites”). Please see below for further information regarding our Websites’ Terms and Use and our use of cookies on the Websites.

It is Adnams’ policy to respect your privacy regarding any information we may collect while operating our websites. All personal information that you provide to us from time to time will be collected, managed and processed in accordance with our Privacy Policy. You can find our Privacy Policy here or on the Privacy Policy page on each of our Websites for further information with regards to how we process your personal data.


Like most website operators, Adnams collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Adnams purpose in collecting non-personally identifying information is to better understand how Adnams visitors use its website. From time to time, Adnams may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Cookie use: Adnams uses cookies to improve your shopping experience, A cookie is a string of information that a website stores on a visitor’s computer, and provide functions which recognise the visitor each time the visitor returns. Adnams uses cookies to help Adnams identify and track visitors, their usage of Adnams website, and their website access preferences. Adnams visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Adnams’ Websites, with the drawback that certain features of Adnams’ Websites may not function properly without the aid of cookies.

These are the cookies we use:

Affiliate Window (AWIN) & Google

These cookies show us how you found Adnams and which website you came from, helping us work out which of our online marketing channels is most effective. They also allow us to reward certain websites for directing you to us.


SessionCam is a website recording service which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms (excluding payment card information). Data collected by this service is used to improve our website usability. The information collected is stored and used for aggregated and statistical reporting, and is not shared with anybody else.

Adnams also collects personally-identifying information like Internet Protocol (IP) addresses. Adnams does not use such information to identify its visitors, however, and does not disclose such information, other than under the circumstances described below.

Gathering of Personally-Identifying Information

Certain visitors to Adnams websites choose to interact with Adnams in ways that require Adnams to gather personally-identifying information. The amount and type of information that Adnams gathers depends on the nature of the interaction. For example, we ask visitors who sign up for our newsletter at to provide an email address. Those who engage in transactions with Adnams – by purchasing products, for example – are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Adnams collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with Adnams. Adnams does not disclose personally-identifying information other than as described below and in our Privacy Policy. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

How can I unsubscribe?

If at any point you do not wish to receive information from us then there are a number of ways you can unsubscribe. These are as follows:

You can click onto the “unsubscribe” link in any communication that we send to you by email which will automatically unsubscribe you from that type of communication. Please also note that you may continue to receive communications which are already on route to you for a short period of time while your relevant unsubscribe request is being processed.

In relation to the App, you can manage your preferences and select to opt out from one or all of the different push notifications by unselecting or selecting the relevant ones in the “Settings” section of the App.

Please note that in relation to our in-store CRM system, you can ask a team member in any one of our stores to update your preferences. However, should you wish for your details to be removed from our CRM system completely, then you will need to contact our customer services using the contact details by e-mail at, or call us on 01502 727 222 between 9:00am – 5:00pm, Monday to Friday (excluding bank holidays).

Aggregated Statistics

Adnams may collect statistics about the behaviour of visitors to its websites. For instance, Adnams may monitor the most popular products on the site. Adnams may display this information publicly or provide it to others. However, Adnams does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Adnams discloses personally-identifying information only to those of its employees, contractors and affiliated organisations that (i) need to know that information in order to process it on Adnams behalf or to provide services available at Adnams websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organisations may be located outside of your home country; Adnams will not rent or sell personally-identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described above, Adnams discloses personally-identifying information only when required to do so by law, or when Adnams believes in good faith that disclosure is reasonably necessary to protect the property or rights of Adnams, third parties or the public at large. If you are a registered user of an Adnams website and have supplied your email address, Adnams may occasionally send you an email to tell you about new products, solicit your feedback, or just keep you up to date with what’s going on with Adnams and our products. Adnams takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of personally-identifying information.

We will not keep your personal information processed by us for any purpose or purposes for longer than is necessary for that purpose or for those purposes. Under data protection legislation you have the right to access information held about you. Please contact us at

Website Terms of Use and Cookies Changes

Although most changes are likely to be minor, Adnams may change its Website Terms of Use and Cookies Policy from time to time, and in Adnams sole discretion. Adnams encourages visitors to frequently check this page for any changes to its Website Terms of Use and Cookies Policy.

Security policy

We realise how important it is to securely store any information that you provide. Adnams maintains the highest levels of security. Our site uses high-level SSL encryption technology. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously. You can tell whether a page is secure as ‘https’ will replace the ‘http’ at the front of the in your browser address window. A small locked padlock will also appear in your browser window.



1. Definitions

2. Use of the website

3. Privacy

4. General

Welcome to the website Terms & Conditions for use. These Terms & Conditions apply to the use of this Website and by accessing this Website and and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.


“Product” means a product displayed for sale on the Website; “Product Description” means that part of the Website where certain terms and conditions in respect of the individual Product are provided; “Users” means the users of the Website collectively; “Personal Information” means the details provided by you on registration; “We/us” means Adnams plc; “Website” means the website located at or any subsequent URL which may replace it; “United Kingdom” means England, Wales, Scotland, Northern Ireland and the Channel Islands and “You” means a user of this Website.



You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.


You warrant that the Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and you will notify us immediately of any changes to the Personal Information by updating your information online through the My Account pages or by contacting our Customer Services representatives by e-mail at, or call us on 01502 727 222 between 9:00am – 5:00pm, Monday to Friday (excluding bank holidays). You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.


You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our rights

We reserve the right to:

Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website

Third party links

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for

(i) the privacy practices of such websites,

(ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or

(iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.


At Adnams we respect your privacy.

· We will not ask you for personal information unless it is required to deliver you specific information, services or products.
· We will not share your personal information with anyone except to comply with the law, improve our products, or protect our rights.
· We don’t store personal information on our servers unless necessary for the operation of your account or you have chosen to do so. (For example: Custom tasting notes for products or product reviews.)

Please check our Privacy Policy page for full details of our policy. Questions regarding this Policy should be directed to the Customer Services division of Adnams plc as follows:

Customer Services Manager
Adnams plc
Halesworth Road
IP18 6SG


Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us, or our licensors.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

· Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
· Any loss of goodwill or reputation; or
· Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.


Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Adnams plc and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.


The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.


The registered company address of Adnams plc is Sole Bay Brewery, East Green, Southwold, Suffolk. IP18 6JW. Registered in England. Company registration number: 31114.


Please see individual terms and conditions for each property, package and tours or experience at the booking stage:

Wine Purchase

Please be aware that if you are looking to mix your own wine case, you will be required to have 6 individual bottles of wine in your basket to complete your purchase. 

Competition terms of entry: 

  1. The promoter is: Adnams PLC. Registered office: Sole Bay Brewery, Southwold, Suffolk, IP18 6JW 
  2. To enter the competition, you must be a UK resident and aged 18 or over at the time of entry 
  3. There is no entry fee and no purchase necessary to enter this competition. 
  4. The competition is not open to Adnams employees nor their family members 
  5. To enter the competition, you must comment your beer flavour idea on our Instagram or Facebook post.
  6. The competition runs from 23/02/2021 to 02/03/21
  7. Winners will be chosen at random using
  8. Winners will be notified on 03/03/21via Direct Message  
  9. Prize includes: 2 x Mini Kegs of your beer creation.
  10. No cash prize alternative available. 
  11. If the winner cannot be contacted or does not claim the prizes within 14 days of notification, we reserve the right to withdraw the prizes and select a new winner. 
  12. The judge’s decision is final. No correspondence will be entered. 
  13. Only one entry is allowed per person. 
  14. No responsibility will be accepted for entries that are lost, delayed, mislaid or damaged in the post. Proof of posting will not be regarded as proof of delivery. 

Adnams reserves the right to change/withdraw the competition and these terms and conditions of this competition at any time. 

HAMPER10 - £10 off Adnams Luxury Christmas Hamper, when you enter the discount code 'HAMPER10'. Discount can only be redeemed by entering HAMPER10 at the checkout by clicking "Have an offer code?". Adnams Luxury Christmas Hamper must be in basket in order to qualify. Discount cannot be applied once an order has been placed. Discount is only redeemable at, not in Adnams stores, pubs or hotels. Discount code can only be used once per customer. Discount cannot be used in conjunction with other codes, offers or sale items. This offer does not apply when purchasing an Experience or an Event from Adnams reserves the right to change/withdraw these terms and conditions at any time. Voucher is valid to use for up to 30 days of receiving this email.